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  • Turning up on time - We are committed to turning up on time. If ever one of instructors is running late they will call you as soon as possible. It is extremely rare that we are unable to turn up at the time we say, but if we are unable to meet our commitments, our instructors will go out of their way to fit you in at the next convenient time for you.
  • One-to-one tuition - Unlike some driving schools we have a strict policy that our driving instructors offer one-to-one tuition and should never have another pupil in the car when you are met for your lesson. This practice (called piggybacking) can sometimes mean that driving schools offer cheap prices, however your tuition will suffer as you end up spending half your lesson taking another pupil home.
  • Honouring the full time for the lesson - With Ltest school of Motoring you will always receive the full time booked for the lesson. We offer 1 hour, 1 ½ hour and 2 hour lessons. We normally recommend 1 ½ lessons to pupils as this has been shown to improve pupils progress particularly compared to a 1 hour lesson. If at any point you feel that an instructor is not honouring this commitment you should contact us immediately and we will remedy the situation.
  • Our vehicles - We operate Peugeot & Citroen Cars that are 3 years old or less. All our vehicles are fully maintained in accordance with the manufacturer's recommendations, and have Air conditioning or Climate Control. All our vehicles have professionally installed (HE-MAN) Dual Controls so that should the need arise our instructor can take control of the vehicle. Our instructors keep their cars regularly clean and valeted. As well as offering you a safe and comfortable environment in which to learn we are committed to reducing our impact on the environment by using low C02 vehicles.
  • Professional, patient & courteous - Our instructors will always be professional & courteous towards you. Part of their training ensures that they are fully aware of their actions and do not cause offence. If you have any concern that your instructor is not acting appropriately we will investigate the matter and report back to you in writing.

    Patience is a virtue, and we hope that your experience of our instructor demonstrates this. Our instructors will always remain calm and in control. If you are having any difficulty with the tasks you are being asked to perform, you will normally be asked to pull over and repeat the exercise and be given more time to practise.
  • Cancellation - Ltest operates a policy of 48 hours notice for cancelling or rearranging lessons. We honour the same commitment to you and will not cancel lessons unless due to a family emergency or for safety reasons. If we have to cancel your lesson at short notice we will call you as soon as possible and normally offer a free lesson or similar compensation.
  • Track record - All our instructors use a track record throughout your training. This is a means of us recording your progress and being able to plan for your next lesson. It ensures that you are able to competently demonstrate the skills required to pass your driving test. Using a track record has been shown to increase the chances of you passing the practical test 1st time.
 

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